Helpdesk

Page tree

University of Tartu IT wiki

In this guide, you will find instructions about distance learning and work for students.

Also check: E-learner`s handbookDigitöö nipid.

Also check this video recording (in Estonian): Infopooltund. Digiõppe ja -töö juhised üliõpilasele 

  • For technical support on hardware and software, contact the IT helpdesk at +372 737 5500 (5500). Check the IT helpdesk home page.
  • If you encounter issues with the Study Information System, contact your SIS coordinator or send an e-mail to ois.tugi@ut.ee 
  • Guidelines are available in the wiki of  IT helpdesk 
  • For most UT information system applications, you only need a computer connected to the internet and a web browser. 
  • Most UT applications can be also used in a smart mobile device. 
  • For video calls, online seminars and recording of lectures you need a microphone, headphones and a camera. 
  • All university members (more than 17,000) can use Microsoft 365 applications online or download the application to up to five computers. Guidelines on how to get the software can be found in the guide Installing Microsoft Office 365 
  • Teaching staff members give detailed instructions on where to find particular study materials 
    • The main environment for the UT study materials is Moodle, including 
    • Panopto video recordings related to courses 
  • Video recordings of online seminars made with BBB 
    • Other popular sites for storing study materials include 
    • https://courses.cs.ut.ee used at the UT Institute of Computer Science for sharing course information and materials 
    • https://courses.ms.ut.ee used at the UT Institute of Mathematics and Statistics 
    • Sisu@ut.ee includes web sites related to studies and research at the UT in the fields ofmedicina, humaniora, socialia, realia et naturalia and varia 
    • Collection of the UT library Dspace 
    • UTTV with many video lectures 
  • The best solution for file management is Microsoft OneDrive,  giving UT students up to 50 GB of cloud storage space. 
  • The UT user account is created automatically for all staff and students 
  • Students get the UT account for one year. The account's period of validity will be extended at the beginning of every academic year, if it is noted in the Study Information System that the student is continuing studies. 
  • For more information on creating the user account, contact the IT helpdesk by calling +372 737 5500 (5500) or sending an e-mail to helpdesk@ut.ee 
  • See also User account validity and Entering UT information systems 
  • From January 29, 2024 at 3:00 p.m., due to security reasons, the forwarding of @ut.ee e-mail to non-university e-mail addresses was stopped and all current forwarding was stopped. After January 29, people who have forwarded mail can only read them from the @ut.ee mailbox either through the website mail365.ut.ee and https://kiri.ut.ee or by adding the @ut.ee mailbox to the e-mail application of their computer and smart device. Also check FAQ turning off e-mail forwarding
  • You can add a personal e-mail address to your SIS profile 
  • All university members (more than 17,000) can use Microsoft 365 applications online or download the application to up to five computers. 
  • Guidelines on how to become a user of MS Office 365 and to get the software can be found in the guide Installing Microsoft Office 365 
  • Office applications for Apple and Android smart devices can be downloaded from corresponding app stores. 
  • When signing up as an Office user, enter your user account as username@ut.ee. 
  • The academic data network Eduroam meant for UT members or people involved with other Eduroam projects can be used at the UT buildings, including student residences 
  • The networks Ut-public and Campuswifi can be used both with and without the UT account 
  • It is possible to use the databases of the UT library for study and research.
  • To access the databases from outside the library, a secure connection must be created by virtual private network (VPN) software. Check the guide VPN connection 
  • The University of Tartu uses both regular network printers and a centralized network of printers, which allows all employees and students (Print In City) to use cloud printers located in educational buildings.
  • The university identification card (staff) or the national ID-card (students) is required to use the cloud printers.
  • Instructions for students: About Print in City.
  • Also check Printing

For teamwork, the applications of MS Office 365 are preferred: 

  • Microsoft Teams is a centralised teamwork tool for file management, discussions and online meetings. MS Teams allows all users to create a workspace for their team and add team members according to their needs 
  • Sharepoint and Onedrive are file repositories synchronised with the file management space of Microsoft Teams 
  • Word, Excel and Powerpoint are office software that can also be used online or from a smart device 

This page has no comments.