In this guide, you will find instructions about fixing errors with two-factor authentication.

Kaheastmelise autentimise kasutamisel võib esineda erinevaid tüüpi tõrkeid:

• telefoni numbrer: puudub ligipääs, sest seade pole kättesaadav; uus telefoni number
• nutiseade: ei tööta; on kadunud; uus nutiseade; seade on ajutiselt mittekasutatav
• võti: võti või PIN ununeb

Different types of errors can occur when using two-factor authentication:

• phone number: no access, because the device is not available; new phone number
• smart device: not working; lost device; new smart device; the device is temporarily unavailable
• key: Key or PIN is forgotten

No access to authentication method(s).

Telefoni numbri muutmine

Changing the phone number

1. Open the website Ava veebilehekülg https://mysignins.microsoft.com/security-info.
2. Sisselogimiseks kasuta formaati Log in using the format kasutajatunnus@ut.ee (sisenemine kasutajatunnuse ja parooliga).
   
3. Avanevas aknas kuvatakse seadmed ja telefoni numbrid, mis on sinu kasutajaga seotud. Vana numbri kustutamiseks vajuta telefoninumbrist paremal olevale nupule Kustuta.
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4. Kinnitamiseks vajuta nupule OK.
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5. Pärast vana numbri eemaldamist, vali Lisage sisselogimismeetod, et lisada uus telefoni number.
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Vali rippmenüüst Telefonja vajuta nupule Lisa.
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Info
NB! Kui valisid kogemata vale autentimismeetodi, vali Soovin kasutada muud autentimisrakendust. Image Removed

6. Vali regioonikood Eesti (+372) ja sisesta enda mobiiltelefoni number. Seejärel vajuta Edasi.
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7. Nutiseadmesse saabub sõnum koodiga, saatjaks on Microsoft.
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8. Sisesta kood ja vajuta nupule Edasi.
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9. SMS-ide autentimine on aktiveeritud. Lõpetamiseks vajuta Done.
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10. Kuvatakse seadistatud autentimismeetodid.
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Seadme vahetamine

1. .
2. In the window that opens, the devices and phone numbers associated with your user are displayed. To delete an old number, press the Delete button to the right of the phone number.
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3. To confirm, click the OK button.
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4. After deleting your old phone number, select Add sign-in method.
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5. From the drop-down menu, select Phone and click Add.
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6. Select area code Estonia (+372) and enter your phone number. Then click Next.
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7. A message will be sent to your phone number, the sender is Microsoft and the content is a 6 digit code.
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8. Enter the code on your browser and click Next.
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9. SMS authentication is activated. To finish, press Done.
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10. After setting up, the mobile phone number to which it is associated will be displayed.
11. The next time you log in to Office365, in addition to the password, you will also be asked for the code that came with the message. If you are at your home or work computer, you can let the computer remember it, i.e. within 180 days, you will no longer be asked for the second-level code at a specific computer.
    NB! Do not trust a device you are not sure about.
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Changing the device

1. Open the website Ava veebilehekülg https://mysignins.microsoft.com/security-info.
2. Sisselogimiseks kasuta formaati kasutajatunnus@ut.ee (sisenemine kasutajatunnuse ja parooliga).
   
3. Avanaevas aknas kuvatakse seadmed ja telefoni numbrid, mis on sinu kasutajaga seotud. Vajuta autentimisrakendusest paremal olevale nupule Kustuta.
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4. Kinnitamiseks vajuta -
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5. Log in using the format username@ut.ee.
   
6. In the window that opens, all added devices and phone numbers will be shown. To remove a device, click the Delete button next to the application you would like to remove.
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7. To confirm, click the OK button.
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8. To add a new device, follow the Microsoft Authenticator or Google Authenticator instructionsUue autentimisrakenduse seadistamiseks järgi Microsoft Authenticator või Google Authenticator juhiseid juhendi ülemises osas.