To whom does the University of Tartu offer the service of using the mailing list?

The mailing list service is primarily offered to employees and students of the University of Tartu. However, the university may also provide a mailing list service to other organizations related to educational and research activities.

The mailing list is created and closed through the system on the basis of a request sent to the information security manager. The request must include information about the mailing list's purpose, name, and responsible user.

Also check these instructions.

Why are the letters from the mailing list no longer with the actual Sender (From) email address, but with the list address?

The logic of sending out list letters from the list server has been changed to ensure better delivery of e-mails. As a result, e-mails from e-mail lists are sent from the list address and a Reply-To address with the actual e-mail sender's e-mail address is added. For example, the Sender (From) is listname@lists.ut.ee and the Reply-To address is firstname.lastname@ut.ee (actual sender), if before there was only Sender (From) firstname.lastname@ut.ee.

If the list letter does not have a Reply-To address, it can be set from the SYMPA administration interface: Administration -> Send/receive settings -> Reply-To address -> value -> set to "sender".

Why do some mailing list addresses have request at the end?

The request part of the mailing list at the end indicates a separate mailing list, with which it is possible to contact the owners and moderators of the list. These mailing lists are created in addition to the general mailing list address. For example, the general mailing list address is listname@lists.ut.ee, and a separate mailing list for contacting owners and moderators is listname-request@lists.ut.ee.

What is the number of errors and why do I receive messages that the number of errors is too high in the list?

• The number of errors in the mailing list gives an overview of whether there are problems sending mail to the email addresses of the members in the mailing list.
• If an error occurs when sending to a member's email address in the mailing list, the percentage of Sympa errors in the list environment increases. Errors are calculated by email address, i.e. if the list letter is not delivered to the email address, the corresponding number (number of errors) also increases. These errors can be caused by various circumstances, such as when the user's mailbox runs out of space or the email address no longer exists. In addition, errors can also occur if there are problems with the receiving mail server or if the e-mail is considered spam. The specific reasons for the errors can be read by clicking on the email address causing the errors and then "View the last error message".
• From time to time, you should keep an eye on the percentage of errors (bounce rate), if the e-mail address of a member of the list has changed and gives an error, then it should be corrected. If possible, do not use the setting that anyone can send mails to the mailing list. If spam is sent to the mailing list and the members have, for example, gmail.com addresses (a stricter than average email policy), these messages may bounce back and be reflected as errors in the Sympa environment.

Who belongs to the mailing list hierarchy?

• Member, subscriber - participates in the mailing list conversation.

• Moderator - manages members of the mailing list and moderates letters (approves which letters reach the list).

• Owner:

  • Privileged owner - owns the mailing list, can change the list settings (their administrators, members);

• • Regular owner - a little less rights, cannot change list owners/moderators, cannot close list or rename it.

• Listmaster - allowed to manage and change all lists (Department of Information Technology, University of Tartu are listmasters by default).

Why doesn't my letter go to the list?

• There is a very high probability that the email address from which you sent the letter is not on the list of subscribers to this mailing list. The letter may then “bounce back” with the title: “Mail Forwarding: Authorization Denied”.
• This situation can happen if you have several email addresses, but only one of them is a subscriber to the list, and the letter is accidentally sent to the list from the wrong address.
• Sometimes there are also situations where the form of the e-mail address has changed or been changed for some reason, for example the address username@ut.ee has become Firstname.Lastname@ut.ee. In this case, normal mail still moves, but the mailing list service makes a strict distinction between the exact form of the email address and does not accept address changes.

How to change the owner of a mailing list?

• A privileged owner of an existing mailing list adds another privileged owner, who then later removes the first.

Why can't I enter the online environment of the mailing list?

• It is possible that the user has not entered the SYMPA environment with his email address or has forgotten the password. To do this, the user must generate a new password by going to Sympa's home page (lists.ut.ee) and clicking "Are you logging in for the first time?" or “Forgot your password”? Then you have to fill in the e-mail address field, and a confirmation letter will arrive in the inbox of the entered e-mail address, by clicking on which you can set a new password.

How to change the name of the mailing list?

To do this, the privileged owner of the mailing list must enter the SYMPA web environment and go to his list. Then press the option "Administration", then "Change list name" and enter the name of the new mailing list. In order for the name of the mailing list to actually change, the listmaster must first approve it. The list name change request is automatically forwarded to the list manager for approval.

How do I block email addresses from writing to the mailing list?

To do this, the owner of the list must go to the SYMPA web environment and go to his list. Then "Administration" and "Blacklist" and add email addresses or domains that you want to block, following the syntax rules.

How to add footer to mailing list?