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University of Tartu IT wiki

In this guide, you will find instructions for connecting via GlobalProtect VPN on a Mac device.


  1. Open your web browser and enter the url

  2. Enter the username and password of your University of Tartu account (login with username and password) and click LOG IN.
  3. Click the link Download Mac 32/64 bit GlobalProtect agent to download GlobalProtect VPN software to your computer.

  4. Launch the installer and follow the instructions on the screen.
    To allow downloads from, click Allow.
  1. To establish the VPN connection, you need to have GlobalProtect software installed on your computer.
  2. Launch the GlobalProtect software, an icon will appear at the notification area.
  3. In the Portal field, enter and click Connect.
  4. Enter the username and password of your University of Tartu account (in the format

  5. GlobalProtect VPN is connected successfully.
  1. To disconnect an active VPN connection, click on the GlobalProtect icon (an icon at the notification area).
  2. Click Disconnect.
  1. GlobalProtect VPN client software is updated centrally.
    If the client software update is available, the user gets notified about the newer version. Click Download.
  2. After the update has been downloaded, click Install.

VPN stuck at "connecting"

When this error occurs, enable Palo Alto Networks as a trusted developer.

  1. Open System Preferences.
  2. Select the Security & Privacy preferences and then select General.
  3. Click the lock icon on the bottom left of the window to make changes and modify preferences.
  4. When prompted, enter your Mac username and password and Unlock the preferences.
  5. Next to System software from developer "Palo Alto Networks" was blocked from loading, click the Allow button.
    Illustration of the GlobalProtect server certificate error

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