IT Helpdesk contact information 

University of Tartu IT Helpdesk: 

• working hours   Mon–Fri 8–18 

• phone                +372 737 5500 

• short number     5500 

• e-mail                arvutiabi@ut.ee 

Rules and requirements 

• Keep informed of the rules governing the use of information systems and cybersecurity.
• See https://siseveeb.ut.ee/et/tugitegevused/dokumendid-ja-juhendid-4 If necessary, consult IT Helpdesk or the chief information security officer. 

Data security 

Be aware of data you hold in connection with your duties and ensure the security of data. If the data given to you to perform a task are no longer needed, delete them from your computer. 

Computer security 

• When you leave your computer, lock the screen. For Windows PC, hold down the Windows key and tap on the L key. 

• Make sure that a security software (Symantex Endpoint Protection) is used and running on your work computer and the latest versions of web browsers have been installed. If necessary, ask for advice from IT Helpdesk. 

• Avoid using public (unencrypted) Wi-Fi connection in your laptop, or if it is necessary, use a VPN connection. 

• If you work in a place where other people can see what is on your computer screen, we recommend using a privacy filter on your screen. 

• If possible, use data (disk) encryption on laptop and smart devices.  

• Never leave your laptop unattended or in an unlocked room outside the office. If the device is stolen, immediately inform IT Helpdesk and change your password as soon as possible for security reasons. 

• If you suspect that you may have run a program or opened a document containing malware (unusual error message, disturbing ads, etc.), contact IT Helpdesk immediately. 

E-mail security 

• When you send an e-mail, select the recipients carefully – check whether all recipients need to be involved (especially when you reply to an e-mail) and whether the recipients' e-mail addresses are correct. 

• If you receive an e-mail from a person or a company you do not know, use caution when opening attachments and web links in the message. If necessary, consult IT Helpdesk. 

• If you receive an e-mail which tells you to update your password, be careful and, if necessary, consult IT Helpdesk. 

• If you have opened a suspicious link, immediately contact IT Helpdesk. 

Passwords 

• The rules for creating a password are available on Change your password page. 

• Change your password regularly (at least once in two years) and change it immediately when you suspect your password has become known to someone else. 

• It is safe to change your password at https://passwd.ut.ee. 

Workplace/office security 

• If you see a suspicious person on the premises, find out who they are and where they want to go.
• If necessary, inform the UT security service of your suspicions at +372 737 5111. 

Data protection 

In matters of data protection at the University of Tartu, consult Senior Specialist of Data Protection Terje Mäesalu: 

• phone: +372 737 5119 

• e-mail: terje.maesalu@ut.ee 

What to do in case of cybersecurity emergencies 

• A cybersecurity incident is an unwanted or unexpected information security event or events, which may harm the operations of the organisation or compromise data security. 

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• Report the incident as soon as possible, contacting the ITO in the following order: 

• IT Helpdesk, +372 737 5500; 

• Chief Information Security Officer Risto Rahu, +372 5305 5032; 

• acting Head of Infrastructure Erkki Kukk, +372 521 3503; 

• Chief Digital Officer Erkki Leego, +372 5332 9211. 

Raising awareness of cybersecurity 

Interesting information is available at https://itvaatlik.ee (in Estonian).