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In this guide, you will find instructions for connecting via GlobalProtect VPN on a Mac device.

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(info) Eesti keeles


Info

The IT department recommends using the EduVPN client, check EduVPN connection (Mac).

Guides


Expand
titleInstalling the VPN client
Note
iconfalse

GlobalProtect VPN ühendus (Mac OS X)  Eestikeelse juhendi leiad siit: GlobalProtect VPN ühendus (Mac OS X).

Table of Contents

Setting up the VPN connection
  1. Open your web browser and enter the url https://tunnel2.ut.ee.
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  2. Enter
your UT
  1. the username and password of your University of Tartu account (login with username and password
. Click
  1. ) and click LOG IN.
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  2. Click the link Download Mac 32/64 bit GlobalProtect agent to download GlobalProtect VPN software to your computer.
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  3. Launch the installer and follow the instructions on the screen.
In the Do you want to
  1. To allow downloads
on "
  1. from tunnel2.ut.ee
" window
  1. , click Allow.
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Expand
titleEstablishing
a
the VPN connection
  1. To establish
a
  1. the VPN connection, you need to have GlobalProtect software installed on your computer.
  2. Launch the GlobalProtect software, an icon will appear at the notification area.
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  2. In the Portal field, enter
"
  1. tunnel2.ut.ee
" and
  • Kasutajanimi: UT username.
  • Salasõna: UT password.
    • Click Connect.
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    1.  and click Connect.
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    Fill the fields as following: 
    1. Enter the username and password of your University of Tartu account (in the format username@ut.ee).
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    2. GlobalProtect VPN is connected successfully.
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    Expand
    titleDisconnecting the VPN connection
    1. To disconnect an active VPN connection, click on the GlobalProtect icon (an icon at the notification area).
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    1. Image Added
    2. Click Disconnect.
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    Expand
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    titleUpdating the VPN client
    1. GlobalProtect VPN client software is updated centrally.
      If the client software update is available, the user gets notified about the newer version. Click Download.
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    2. After the update has been downloaded, click Install.
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    Expand
    titleCommon problems

    VPN stuck

    during

    at "connecting

    Enable

    "

    When this error occurs, enable Palo Alto Networks as a trusted developer.

    From your Mac endpoint, launch 
    1. Open System Preferences.
    Open the 
    1. Select the Security & Privacy preferences and then select General.
    2. Click the lock icon on the bottom left of the window to make changes and modify preferences.
    3. When prompted, enter your Mac
    User Name
    1. username and
    Password
    1. password and
    then
    1. Unlock the preferences.
    Click "Allow" next to the message "
    1. Next to System software from developer "Palo Alto Networks" was blocked from loading, click the Allow button.
    "

    1. Illustration of the GlobalProtect server certificate errorImage Modified




    IT helpdesk telephone number 737 5500

    (short number: 5500)