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In this guide, you will find instructions for connecting via GlobalProtect VPN on a Mac device.

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(info) Eesti keeles


Info

The IT department recommends using the EduVPN client, check EduVPN connection (Mac).

Guides


Note

Eestikeelne versioon asub siin: GlobalProtect VPN ühendus (Mac OS X).

Table of Contents

Setting up the VPN connection

Go to 
Expand
titleInstalling the VPN client
  1. Open your web browser and enter the url 
  1. https://tunnel2.ut.ee.
Login with your
  1. Image Added
  2. Enter the username and password of your University of Tartu account (login with username and password) and click LOG IN.
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  • Press Log in.
    1. Click
    on
    1. the link
    that says 
    1. Download Mac 32/64 bit GlobalProtect agent
    ,
    1. to download
    the installer for your device
    1. GlobalProtect VPN software to your computer.
      Image Added
    2. Launch the installer and follow the instructions on the screen.
    Establishing a
    1. To allow downloads from tunnel2.ut.ee, click Allow.
      Image Added


    Expand
    titleEstablishing the VPN connection
    1. To establish
    a
    1. the VPN connection, you need to have GlobalProtect software installed on your computer.
    2. Launch the GlobalProtect software, an icon will appear at the notification area.
    Left click on the icon, enter 
    1. Image Added
    2. In the Portal field, enter tunnel2.ut.ee and
    then 
    1. click Connect.
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  • Enter your username and password.
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  • Click on the button that says Sign In.
    1. Image Added
    2. Enter the username and password of your University of Tartu account (in the format username@ut.ee).
      Image Added
    3. GlobalProtect VPN is connected successfully.
      Image Added


    Expand
    titleDisconnecting the VPN connection
    1. To disconnect an active VPN connection, click on the GlobalProtect icon (an icon at the notification area).
    Click 
    1. Image Added
    2. Click Disconnect.
      Image Added


    Expand
    titleUpdating the VPN client
    1. GlobalProtect VPN client software is updated centrally.
      If the client software update is available, the user gets notified about the newer version. Click Download.
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  • To update the software, agree to download it.
  • Next, agree with the installation.

    1. After the update has been downloaded, click Install.
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    Expand
    titleCommon problems

    VPN stuck at "connecting"

    When this error occurs, enable

    Image Removed

    VPN stuck during connecting

    Enable

    Palo Alto Networks as a trusted developer.

    From your Mac endpoint, launch 
    1. Open System Preferences.
    Open the 
    1. Select the Security & Privacy preferences and then select General.
    2. Click the lock icon on the bottom left of the window to make changes and modify preferences.
    3. When prompted, enter your Mac
    User Name
    1. username and
    Password
    1. password and
    then
    1. Unlock the preferences.
    Click "Allow" next to the message "
    1. Next to System software from developer "Palo Alto Networks" was blocked from loading, click the Allow button.
    "

    1. Illustration of the GlobalProtect server certificate errorImage Modified




    IT helpdesk telephone number 737 5500

    (short number: 5500)