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Reeglina kehtib ülikooli IT osakonna kaudu ostetud arvutitele garantii 3 aastat.

Garantii olemasolu saab kontrollida tootja veebilehel.

Garantii kontrollimiseks vali nimekirjast oma arvuti tootja

HP

HP seadmete puhul on kõige usaldusväärsemaks hoolduspartneriks kujunenud Eesti Telekom AS.
Probleemide korral HP seadmetega, võiks üldjuhul pöörduda kõigepealt infotehnoloogia osakonna poole, kelle vahendusel korraldatakse vajadusel ka garantiiremonti saatmine.

Soovi korral saab seadme garantiisse saata ka ise. Seda saab teha Eesti Telekom AS vastaval lehel: HP seadmete ja tarkvara garantii- ja tugiteenused. 

Eesti Telekom AS teostab garantiitöid Tallinnas ning garantiilise seadme toimetab Tallinnasse kuller.

Lenovo

Lenovo sülearvutite garantiid teostab Kernel AS.

Garantii jaoks tuleb saata kiri aadressile info@kernel.ee või helistada telefonil +372 742 0234.

Kirja sisus tuleks ära märkida:

  • Kellele arvuti kuulub
  • TYPE number
  • Serial number
  • Kontaktandmed (e-mail, telefon).

Kernel vaatab, mis laadne garantii masinal on - kas On-Site või carry-in ja võtab ise kasutajaga ühendust.

The devices acquired through the Information Technology Office will usually have a 3 year warranty.

You can check the status of the warranty on the manufacturer's website.

Choose a manufacturer from the list

HP

During the last few years, the Information Technology Office has developed a good partnership with Eesti Telekom AS, who offer official support for HP hardware and software.

When experiencing issues with an HP device, we recommend bringing the device in for inspection and allow the Information Technology Office to handle the warranty procedures.

If you wish, you can contact Eesti Telekom AS directly for their warranty services: HP seadmete ja tarkvara garantii- ja tugiteenused. The page is available in Estonian or Russian.

Eesti Telekom AS' warranty service is located in Tallinn. If you are in Tartu, your device will be picked up by a courier, which means you will need to package the device safely before the courier arrives.

Lenovo

Official service partner for Lenovo laptops is Kernel AS.

To order the warranty service, write an e-mail to info@kernel.ee or call +372 740 0234.

You will need the following information:

  • Owner of the computer
  • TYPE number
  • SERIAL number
  • Contact information (e-mail, phone number).

After providing the necessary information, Kernel AS will inform you, if the device has an on-site warranty or a carry-in warranty.

 

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