In this guide, you will find instructions about Helpdesk virtual assistant.

The virtual assistant Tiksu is an artificial intelligence-based chatbot that is trained to answer questions based on this wiki.

Key Features:

• Regular data reading and updating: the virtual assistant reads the Helpdesk wiki documentation once a day, checks the changes in the documents and saves the information in the system
• Answer guide and style examples:
  • if information is not found, refers to the home page of Helpdesk (suggests to contact Helpdesk)
  • answers in the same language in which the question is asked
  • adds a reference to several basic documents (can answer and refer to both English and Estonian wiki guides)
• All questions and answers are stored anonymously in order to improve the quality of the service.

How to use

The virtual assistant is added on the front page of Helpdesk. 

1. To open the chatbox, click the Need some help? button on the bottom-right of the screen.

   

2. Enter the question and press the button on the right.

   

3. The virtual assistant will answer the question with a reference after a few moments.

   

Leaving feedback

1. For feedback, click on the bubble icon below the virtual assistant's response and leave feedback in the box.