In this guide you will find information and tips about spam e-mails.
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Every once in a while we discover unwanted e-mails in our inbox, that sometimes make up most of the received e-mails. These are adverts or spam. The University of Tartu e-mails are protected by a series of filters, which prevent most of the spam from ever reaching a users inbox. Unfortunately, the people responsible for sending out spam are figuring out new ways to bypass these filters, which means that some spam e-mails will still end up in your inbox.
These instructions will answer the following questions:
- How to identify spam e-mails?
- What to do with spam e-mails?
Guides
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Spam usually reaches us in the form of phishing, which is fraudulent attempt to obtain sensitive information such as usernames, passwords, and credit card details (and money), often for malicious reasons, by disguising as a trustworthy entity in an electronic communication. Phishing is typically carried out by email spoofing or instant messaging, and it often directs users to enter personal information at a fake website, the look and feel of which are identical to the legitimate site, the only difference being the URL of the website in concern. A phishing e-mail can be usually identified by the following symptoms:
To summarize, you need to ask yourself the following questions in order to identify spam or phishing:
If the answer to any of the questions above "NO", then you should be extra careful! More info on spam and e-mail fraud: https://en.wikipedia.org/wiki/Email_fraud |
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Since spammers find ways to bypass the e-mail filters set up by the e-mail administrators, it is not possible to block all of them, before they reach your inbox. When receiving spam or phishing e-mails, just delete them and never open any of the included links or attachments. When in doubt, contact the University of Tartu Helpdesk. For forwarding spam e-mails to helpdesk, see instructions here: Sending e-mails as attachments. |
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If spam e-mail has arrived to your inbox, then you can mark the e-mail as spam or even block the sender of the spam e-mail. Right-click on the e-mail, choose Security options from the menu and left-click on Mark as junk. To block the sender, choose Block sender from the same menu. In Outlook desktop app you can do the same by right-clicking on the spam e-mail, open Junk and click on Block sender. |
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If you have accidentally blocked a wrong e-mail address, then you can remove the e-mail from blocked senders list. In web Outlook click on the settings icon (cogwheel) on top right, then click View all Outlook Settings on the bottom of the settings menu. A new window pops up, click on Junk email. Here you can see and manage Blocked senders and safe senders. Find the e-mail that you want to remove from the list and click on delete icon (trash bin). When you've deleted the sender from the list, click Save on the bottom of the window. In Outlook desktop app right-click on any e-mail address, click on Junk and choose Junk e-mail Options from the list. A new window pops up, click on Blocked Senders tab at the top. Find the e-mail address that you want to remove from the blocked senders list, left-click on it and then click Remove from the right and click OK or Apply to save the changes. |